Gift Cards

Our return policy is governed by the laws of New Zealand, ensuring compliance with the Consumer Guarantees Act 1993 and other relevant consumer laws. This policy extends for a duration of 14 days from the date of purchase. Should 14 days have elapsed since your purchase, we regret to inform you that we cannot offer a refund or exchange. However, we may consider change-of-mind returns on a case-by-case basis, so please don't hesitate to contact our team for assistance.

To qualify for a return, your item must be unused and in its original condition, with the tamper seal unopened and in its original packaging. Please note that you will be responsible for covering the shipping costs associated with returning your item, as shipping costs are non-refundable. In instances where items were initially sent with free delivery, the delivery fee will be deducted from the refunded amount upon processing.

If your items have arrived damaged, faulty, or are not what you ordered, please contact me at awakeningyourrose@outlook.com. I am here to assist you. We kindly request that photos of the fault be provided before returning the item, along with confirmation that the product is being used correctly according to our instructions. Upon receipt and inspection of your returned item, we will send you an email to confirm its arrival and inform you of the approval or rejection of your refund. Approved refunds will be processed promptly, with shipping costs included, and credited to your original method of payment.

Who can use this Relaxation Magnesium Sleep Balm? - The Relaxation Magnesium Sleep Balm is suitable for everyone, from newborns to adults.

How much Relaxation Magnesium Sleep Balm do we use on our little one at a time? - Every little one is unique, so use enough balm to cover the soles of their feet up to their knees. If you have excess product left on your hands, you're using too much. If you can't cover the entire area from the soles of the feet to the knees, you're using too little.

Do we only use the Relaxation Magnesium Sleep Balm at night? - Nope, you can use it at nap time as well as bedtime.

Will the Relaxation Magnesium Sleep Balm work first go? - With the Relaxation Magnesium Sleep Balm, it is essential to apply the balm consistently every night to see the best results. While some families notice an instant result and ongoing improvements, others may observe small improvements over the weeks. The key is consistency, as individual results may vary. Just like any product out there, consistency is key. We have many reviews on how well it's worked on their little ones. Go check them out :)

Will my little one sleep through the night first go with the Relaxation Magnesium Sleep Balm? - For some families, yes their little one will sleep right through the night. While other families notice a difference with their little one going down alot earlier than they usually do, or waking up less times in the night. Every little one is different. Magnesium is an important nutrient for your little ones develomental needs.